Returns and Refunds

At Corsages Melbourne, we put great care and attention into creating each of our floral designs to ensure the highest quality. Because our products are made to order using fresh, perishable flowers, there are some specific conditions regarding returns, refunds and cancellations.

Returns & Refunds

As our floral products are fresh and perishable, we generally cannot accept returns once an order has been prepared, dispatched or delivered.

We do not provide refunds or replacements for change of mind, incorrect selection or where the recipient is unavailable to receive the delivery.

However, nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.

If your order arrives damaged, is significantly different from what you ordered, or otherwise does not meet the consumer guarantees that apply under Australian law, please contact us as soon as possible. We may ask you to provide your order number and clear photographs of the issue so we can assess the problem and determine the appropriate remedy.

Cancellations

Orders can be cancelled up to 24 hours before the scheduled delivery for a full refund, provided the order has not already entered preparation or production.

Cancellations requested within 24 hours of delivery may not be eligible for a refund, as flowers and materials may have already been sourced and preparation may have commenced.

Nothing in this cancellation policy affects your rights under the Australian Consumer Law.

Delivery Issues

Please ensure that the delivery address and contact details provided at checkout are accurate and that someone is available to receive the order, or that a suitable safe delivery location is available.

If a delivery cannot be completed because of an incorrect address, restricted access or the recipient being unavailable, we will contact you where possible.

The order may be returned to our workshop. Re-delivery may be arranged for an additional delivery fee. A refund will generally not be provided in these circumstances, except where required by law.

Delivery Delays

While we take every care to ensure your order is delivered within the nominated delivery timeframe, circumstances outside our reasonable control may occasionally cause delays. These may include extreme weather, traffic, road conditions, courier or delivery disruptions, or unexpected disruptions to flower supply.

Contact Us

For requests regarding refunds, replacements, cancellations or issues with your order, please contact us in writing at corsages.melbourne@gmail.com.

We will do our best to assist and resolve any issues as quickly as possible.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.